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Shipping Policy

Last Updated: September 6, 2026

At Etheldredah, we are committed to making your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders are not processed or shipped on weekends or public holidays. During busy periods, promotions, or holidays, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Times

Estimated delivery times may vary depending on your location and the shipping method selected at checkout.

Standard Shipping: Approximately 7–15 business days
Express Shipping: Approximately 3–7 business days, where available

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to customs processing, weather, carrier disruptions, or other circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery location, order size, and available shipping method.

From time to time, Etheldredah may offer free shipping promotions or other shipping discounts.

4. Tracking Your Order

When tracking is available, tracking details will be sent to the email address provided during checkout.

Please allow 24–72 hours for tracking information to update after your order has been shipped.

5. International Orders

For international deliveries, your order may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Any customs duties, taxes, or additional charges are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays.

6. Incorrect or Incomplete Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an incorrect address after placing your order, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that the address can be changed after the order has been processed or shipped.

7. Delayed or Lost Packages

If your package is delayed, please first check the tracking information provided by the shipping carrier.

If your package appears to be lost or has not been delivered within a reasonable period, please contact us so we can assist you in investigating the shipment.

Etheldredah is not responsible for delays caused by shipping carriers, customs, incorrect addresses, weather conditions, or circumstances outside our reasonable control.

8. Damaged Packages

If your order arrives damaged, please contact us as soon as possible at admin@etheldredah.com. Include your order number and clear photographs of the damaged package and product so we can review the issue and assist you.